Delivery Policy

1. Order Processing
Orders are typically processed within [1–3 business days] after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

You will receive an order confirmation via email or WhatsApp upon successful payment.

2. Shipping Methods & Partners
We deliver through reliable logistics partners such as [list known courier services if applicable]. Delivery is available for:

Local deliveries: Within [City/State]

Domestic deliveries: Across India

International deliveries: Available upon request (subject to customs and shipping charges)

3. Estimated Delivery Time
Local: 2–3 business days

Domestic: 5–7 business days

International: 10–15 business days (subject to customs clearance)

Note: Delivery timelines are estimates and may vary due to unforeseen factors such as weather, strikes, or logistical delays.

4. Delivery Charges
Delivery charges may vary based on the weight, size, and destination of the shipment.

Free shipping may be available on bulk or promotional orders (subject to terms).

International orders may incur customs duties and taxes, which must be paid by the buyer.

5. Tracking Your Order
Once shipped, you will receive a tracking number via email or WhatsApp, allowing you to monitor the status of your delivery.

6. Failed Deliveries
If the delivery fails due to incorrect address, unavailability of the recipient, or other reasons beyond our control:

Our team will contact you to arrange a redelivery.

Additional shipping charges may apply for repeated delivery attempts.

7. Damaged or Lost Packages
If your package arrives damaged or is lost in transit:

Please notify us within 48 hours of receiving the damaged package.

Provide photos and order details so we can initiate a claim or arrange a replacement/refund.

8. Contact Us
For questions related to delivery, feel free to reach out:

MS Enterprises
Email: msenterprisesexport@gmail.com
Phone: +91 9082489973
Address: 7/504, SHUBHARAMBH COMPLEX,
PHASE-1, MANPADA, THANE WEST,
MAHARASHTRA, PIN: 400607