Refund Policy

1. Eligibility for Refunds
Refunds are applicable under the following conditions:

The product delivered is damaged or defective.

The item received is incorrect or does not match the order.

The product is lost in transit and not delivered.

The return is requested within [X days] of delivery and the product is unused and in original packaging.

2. Non-Refundable Situations
Refunds will not be issued in the following cases:

Change of mind after purchase.

Product returned without prior approval.

Product is used, tampered with, or damaged due to misuse.

Customized or special order items unless defective.

3. How to Request a Refund
To initiate a refund request, please contact our customer service team at:

WhatsApp (if applicable): [your WhatsApp number]

Provide the following details:

Order/invoice number

Reason for refund

Supporting photos (for damaged or incorrect items)

4. Refund Process
Once your request is reviewed and approved, we will notify you via email or phone.

Refunds will be processed within [7–14 business days] to the original payment method or as store credit (based on the agreement).

If applicable, shipping charges may be deducted from the refund.

5. Returns for Refund
If the product needs to be returned:

It must be securely packed in original packaging.

The return shipping cost may be borne by the customer unless the fault is on our end.

Please ensure proper tracking when sending items back.

6. Policy Changes
MS Enterprises reserves the right to update or modify this Refund Policy at any time without prior notice.

7. Contact Us
For any questions related to refunds, please reach out to:

MS Enterprises
Email: msenterprisesexport@gmail.com
Phone: +91 9082489973
Address: 7/504, SHUBHARAMBH COMPLEX,
PHASE-1, MANPADA, THANE WEST,
MAHARASHTRA, PIN: 400607